Dear Ian and Sue,
I am writing to congratulate you, your staff and your company with regard to the pool you have built for us.
Over the years, we have constructed three in-ground swimming pools and in the previous two cases, chose the cheaper of the quotes. We paid the price in the longer term. On this occasion, after receiving 4 quotes, we selected a pool builder based more on discussion with the customers and by way of reputation. We have been pleasantly surprised.
Your salesman came across as genuine and was more than happy to answer our multitude of questions. The construction process was quite an experience. The dig out on the first day was amazing to watch. The guys involved (truck driver, backhoe and bobcat operator) went out of their way to protect our property and were remarkable on the precision of their operation. On the next day, I jokingly asked the steel fixers to leave the pool as it was. The steel reinforcing was almost artistic and extremely well done; as were the guys who poured the concrete.
The pool coping was laid down exactly two weeks later and the final finishing off of the Pebblecrete, two weeks after that. Both teams did an outstanding job. We began filling our pool exactly one month after dig out.
I commend Pool Fab for your product and the manner in which you dealt with us through the difficult task of building our pool. Communication has been effective, clear and concise. You have a system in place that is first class and is above and beyond anything that I have experienced before. Well Done.